Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments.

Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages.

Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT.

Our Corporate Information Systems team oversees the operation of our company’s information systems. These include not only the veeam.com website but also a forum, client portals and internal tools. No product release goes without their support, and all our web services run smoothly as a result of their work.

We are now looking for Service Desk Analyst

Currently we are looking for a new team member who will support Veeam’s main web portals.

Your tasks will include:

• Receiving and processing users’ applications
• Handling users’ issues independently or handing them over to a more senior specialist
• Documentation and support for the user knowledge base
• Possible participation in the development and testing of the functionality of our company’s internal information systems

What we expect from you:

• Ideally, 2+ years of work experience
• Experience with software and hardware troubleshooting
• Knowledge of the differences between CRM, CMS and CSS
• Mandatory knowledge of English sufficient to be able to read technical documentation, to communicate (and to carry out tasks) in writing and in conversation with English-speaking users
• The desire and ability to learn new things quickly and independently

Will be an advantage:

• Knowledge of ITIL, ITSM
• Understanding of the software life-cycle process
• Knowledge of API, REST, SOAP, HTTP
• Knowledge of the principles of distributed systems
• Knowledge of how relational databases work
• Knowledge of Python and Testing experience

We offer: 
                                                Terms and conditions

• Everything’s official and in accordance with the Labor Code, no “but”s, “if”s, and conditions under *.
• A decent salary, which is regularly reviewed, as well as the position, according to work results.
• Remote work and flexible start times are possible, as negotiated with the manager
• Paid lunches

                                            Health and sports

• Healthcare coverage including dental care for employees and their children from the first day of work, access to an office doctor.
• 100% sickness compensation up to 3 weeks per year.
• Participation in Veeam sports and cyber-sports teams, reimbursement of fitness membership.
  
                                        Development and fun
• Paid attendance at professional conferences and trainings worldwide.
• Access to an extensive online library and O'Reilly platform, regular English language courses
• 2 e-learning platforms where you can find courses and training for hard and soft skills development
• Company parties and celebrations.
• A comfortable and cozy office with all the necessary facilities: equipped kitchens, relaxation areas, bicycle parking, comfortable workspaces, an office massage chair.

Relocation package for relocation to St Petersburg is provided (tickets, support payment, etc.)